Technical Services Analyst/SC Cleared; IT Customer Support Employer: Capita Resourcing Ltd Location/City: United Kingdom,Liverpool Rate/Salary: GBP20000 - GBP25000 per annum + Benefits Job Reference: JL/IN/Tech6450 PLEASE NOTE THAT CANDIDATES MUST HAVE CURRENT SC CLEARANCE FOR THIS ROLE. This major IT Player, firmly established as a Leader in their area of expertise, are recruiting for an IT Technical Services Analyst to provide expert technical analysis & fault resolution to all desktop related problems and assist IS colleagues in the resolution of infrastructure and software related support issues. Key Accountabilities: Provide second line fault resolution against SLA for desktop related technology Ensure that all requests and incidents logged with the IS Service Centre are progressed and resolved and the customer is updated as defined in the SLA Establish, develop and maintain credible working relationships with business contacts, being an ambassador for IS Keep IS colleagues, team leaders and managers regularly informed of the status of specific resolution activities Recommend opportunities and participate in the delivery of activities that will improve overall customer satisfaction and ensure continuous improvement of the service that IS delivers to its customers. Essential Experience/Skills : Security Cleared to SC Level NETWORK - Switch technology and patching, IP addressing, VLAN's, LAN connectivity, WAN Connectivity, FC and CAT5 connectivity. Server Hardware - Monitoring and maintaining HP Server technology. Utilisation, configuration and implementation of ILO. Server hardware builds, including memory, CPU, disks and PCI interfaces Workstation Hardware - Workstation builds including hardware MICROSOFT (EG - OS, AD, SQL) - Monitoring, management and maintaining of Windows 2003 R2 OS Experience in WINS, DNS and DHCP in large environments and across WAN infrastructure Problem identification and resolution using known Microsoft tools and techniques Management of Windows 2003 Active Directory (creating users, reset passwords) Some knowledge of VBS and XML for login script editing GPO management and Software Restriction policy management Understanding of FTP, Telnet and other transport protocols Outlook Email configuration Internet Access with understanding of proxy connectivity Use of XP under a Domain controller GPO policy Microsoft SMS - Package distribution and reporting Microsoft SQL Manage and maintain SQL databases SHAVLIK Patch distribution and reporting VMWARE Use of VMWare client and manipulation of interface Monitoring and maintaining VMWare VC and ESX hosts (UNIX knowledge required for ESX Hosts but not essential) Use of Snapshot manager within VMWare NETAPP Monitoring and maintaining NetApp filer with associated snapshots, snap mirrors and CIFS management Understanding of SAN concepts Restore files from filer MCAFEE Able to perform McAfee Updates Manage and maintain McAfee databases Perform administration duties within McAfee Admin console. BMC PATROL Use of the BMC Patrol console for monitoring Any experience in KM management and SQL statements is desired. VERITAS Tape removal and backup management Use of VERITAS reporting console to verify backups, perform problem identification and resolution Desired Experience/Skills Formal qualification (Microsoft Certified Professional). Personal Attributes Excellent communication skills Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. Forward to a friend Your Name Your Email Your Friend Their Email Email Subject Email Text I saw this job on the ECM Careers website and thought you might be interested.